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Tel:702-963-5449 (PST 10:00 AM-4:00 PM, Mon. to Sun.)

FAQ

SHOES FAQ

1、Your shoes are a little expensive?

We would love to be able to make the shoes at even lower prices, but as they are individually hand-made to the updated new-design style. The process takes a lot longer and is much more expensive than the cost of making a large number of mass produced off-the-shelf shoes.

2、What sizes do you offer?

We can make women size for US4 to US15.

Just select your normal shoe size or the size you wear most . If you're really stuck and don't know how to choose, please feel free to contact us. Its our pleasure to provide suggestion.

3、I have very wide/narrow feet. Can you customize shoes for me?

Of course. We can customize our shoes wider or narrower for you. However, some key information about your demands are necessary. In order to help you offer more specific information for us, you are advised to visit the page of customization service.

4、Do you offer a wholesale program?

Yes, but the minimum number is 20 pairs. you can contact us for detail.

5、How is the shipping cost and delivery time?

We take DHL as the carrier. The shipping cost please refer to the updated info in product page. The whole delivery time normally takes about one week including processing time.

6、My shoes are a little tight. What should I do?

If your new shoes are a little tight, then stretching is a great way to make them wearable more quickly. The tip comes from a YouTube video by Michelle Phan, based on the principle of water expanding when frozen. Basically you fill up watertight bags with water, put them inside the toes of the shoes and then put them in the freezer overnight. As the water expands, it will gently stretch your shoes.

Besides, you can take your shoes to a local cobbler who will be able to stretch your shoes by up to half a size. Please let us know the cost for this (email us a copy of the receipt) and we'll be happy to give you a discount for next order.

7、Is there any value added service?

Yes, we can provide some value added service, such as changing the materials whose cost depends on the materail type, changing the color or heel height, changing the shoes width, scripting name, even create a novel one from you idea. For more detail, please contact us.

8、How to choose fit high heel shoes?

There are so many kinds of heels like stiletto heels, chunky heels and so on.To be a queen,you are suggested to chose stiletto heels, highlighting your female temperament ,while you wanna be pretty and cute,chunky heels may be the best choice for you.What’s more, if you extremely pay attention to the comfort, the flat heels is fit for you.

9、How to take care of shoes?

Traditionally, taking care of shoes means conditioning, cleaning, waterproofing and polishing. High temperature, strong sunshine and sweat erode the surface of leather and make the shoes loose .In order to prolong the serviceable life of shoes, wearing several pairs of shoes alternatively in the daily life is an easy method to keep the shoes from quick aging.Keep the shoes clean and stay away from the water and humid environment. Remove the big mud on the surface and then clean the shoes with soft cloth. Regular oiling is another way to make your shoes smooth and bright. Besides, banana skin is the natural lubricant for the maintenance of leather. You are suggested to prevent them from sharp objects.

10、Is the information I send over the Internet safe?

All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry's most powerful encryption VeriSign. Any other information given such as email is strictly kept in secret and will not be used or given to any 3rd party. Please glance our Privacy Policy for more information.

Account question

1. Can't Log In

Please follow the instructions below:

You can check if your log in details and your log in user name is the email address which you used for registration. Nancy Jayjii maintenance system might cause a problem - Please wait for 30 minutes and try again.You need ensure that cookies from Nancy Jayjii are accepted in your browser (Internet Explorer or others). If the above methods still do not work, please contact our customer service, they will help you to solve this problem.

TIP: If you're not sure about whether the problem is in us or you, please test logging in with another set of computer, or try different browsers. When you register, if some mistakes are made by you, which cause that you can't access your account, and you've never made any orders. You had better to use the registration to sign up again for a new account using the quickest way.

2.Forgot Your Password

You may reset your password by clicking the "Forgot password?" button on the sign in page. Then go to your email box, and reset your password.

3、change account information

After logging in, you can see My Account on the top right. You can go to Change My Profile to change your email address,Password and shipping information can be changed in the list of Change Password and Contact information.

ORDER MAKING

1.How to change the order information

According to rules, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore

2.Tips for finding your favorite items

You are suggested to refer to the searching skills below:

You may tap the key words to search it or click the certain category to seek for your favorite products.Besides, you can shop according to the sort of Recommended, Best Selling, Price (high to low), Price (low to high) or New Arrival.

What’s more, in order to promote our brand and In case of disappointment from customers failing to find a pair of desired shoes, Nancy Jayjii has launched the customization services for you.If you are willing to make a customization on our website, some key words like size, color or style and pictures about your dreamed shoes are necessary. In order to provide you with a pair of tailored shoes, we absolutely will try our best to do that. Some detailed information, please look at the following pictures.