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Tel:702-963-5449 (PST 10:00 AM-4:00 PM, Mon. to Sun.)

Return & Refund Policy

Your satisfaction is our long-term pursuit and up-most concern.Once your package has arrived, we encourage you to open and check to make sure the items that we made meets your requirement. Try on as soon as possible without fraying shoes badly. If you're not satisfied with your purchasing on NancyJayjii.com, please send emails to support@NancyJayjii.com or call us at 702-963-5449. we'll provide you with further instructions on where returns should be shipped and the money you will be refunded.

Return or exchange within 15 days from the delivered date.

1.You have 15 days to decide if the items are right for you after you received them.

2.You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order No.

3.Return shipping fee is paid by buyer.

4.Please send us the package with your Order Number&your login account in it, and please keep photo proofs including the external packing and all information in the parcels for quick return or exchange. We will be very appreciated if you can write down your return reason.

5.In order to solve your problem as soon as possible, please contact Nancy Jayjii Customer Service Staff first and tell us your return reason.

6.After we received your returning parcel info ,we will refund your money to your account within 2-7 working days

We are so sorry about that if you received item that is not what actually you ordered or not the same as the picture shows or the description says on NancyJayjii.com. If so, please send some pictures for details to support@NancyJayjii.com and we will deal with it immediately.